This section contains key information on the type of support that the Fund Operator intends to provide to civil society organisations throughout the duration of the programme Active Citizens Romania.
During the PROJECT IMPLEMENTATION PHASE , the Fund Operator:
- Provides continuous support and coaching in understanding contract provisions and implementation rulesThe Fund Operator’s pool of experts will provide assistance on implementation issues to project promoters (by phone, skype, email, meetings) throughout the project life-cycle. This support is tailor-made, based on the specific needs for support of the project promoters. It will contribute to developing organisational management capacities;
- Organises trainings on project management, financial management for all project promoters at the beginning of the project implementation;
- Facilitates and encourages peer learning and sharing among project promoters through organising thematic networking sessions on various areas of support of the programme;
- Publishes regularly information and documented good practices
COMMUNICATION
| Nr. # | QUESTION | ANSWER |
|---|---|---|
| 1 | It is mandatory for all projects receiving of at least 150,000 euro funding under the programme and/ or having partners from donor states (Iceland, Liechtenstein, Norway) to ensure project communication in Romanian, as well as in English. What kind of project information should be communicated in English? | Depending on the communication channels used, the most important aspects about the project will be communicated in English, such as:
Keep in mind that online project information must be constantly updated in both Romanian and English. Besides the requirements mentioned above and in the Guide of Rules of information and communication, the project promoter can implement various ideas for communicating the project in English: elaborating materials for the press in English and disseminating them to the international press, making various materials (video, animations, infographics, etc.) in English and disseminating them to the international public, etc. |
| 2 | It is mandatory to write social media posts in English? | No, posts can be written in Romanian language only, the auto-translate option being sufficient for automatic translation of texts. Of course, if the project promoters want to post in English as well, they can do so, but it is not a mandatory requirement from the Fund Operator. |
| 3 | If I do not have project partners from Iceland, Liechtenstein, Norway, and the funding received under the programme is less than 150,000 euro, is it mandatory to communicate in English about the project? | No, the requirement only applies to:
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| 4 | Is it mandatory to include the amount of funding in social media posts, visuals, press releases? | No, according to the Rules of information and communication, the amount of funding must be specified:
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| 5 | Should the mandatory formulation regarding the grant and disclaimer be included in social media posts? | No, it is not mandatory for the project promoter to include the formulation regarding the grant and disclaimer in social media posts. |
| 6 | What elements are mandatory to be included in social media posts? | According to the Guide of Rules of information and communication the social media posts shall contain the following mandatory elements:
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| 7 | Does the text for social media posts require approval before being posted? | No, if the posts contain:
Instead, the visuals accompanying the text of the posts will be submitted for approval. |
| 8 | How many days in advance should communication materials be sent for approval? | According to the Guide of Rules of information and communication, page 6, all communication materials will be sent by email to the technical officer at least 5 working days before use/ production. They will NOT be produced or published without the approval of the technical officer. |
| 9 | From where can I download the Guide of Rules of information and communication and ACF logos? | The Guide of Rules of information and communication can be found on the official website of the programme https://activecitizensfund.ro,in the section Support – Project implementation – Documents – Contract – Annex 5 Rules of information and communication The logos can be downloaded from the official website of the programme https://activecitizensfund.ro,from the section Support – Project implementation – Documents – Contract – Annex 5 Rules of information and communication . |
| 10 | What project information should be included on the project website/ dedicated webpage on the organization's website? | Project information must be constantly updated and should include details of the project, its progress, achievements and results, cooperation with entities from donor states - Iceland, Liechtenstein and Norway, relevant photos, contact details and clear reference to the Programme and the EEA and Norway Grants . More details can be found on page 10 of the Guide of Rules of information and communication, available here. |
| 11 | What kind of project information should be included on the Facebook page dedicated to the project? | Project information must be constantly updated and should include details of the project, its progress, achievements and results, cooperation with entities from donor states - Iceland, Liechtenstein and Norway, relevant photos, contact details and clear reference to the Programme and the EEA and Norway Grants . More details can be found on page 13 of the Guide of Rules of information and communication available here. |
| 12 | For the Facebook page dedicated to the project - the mandatory wording provided in the Guide of Rules of information and communication does not fit in the short about section due the characters limit. What shall I do in this case? | In this case, the following text will be introduced: Project implemented by … in partnership with (if the case)…, with the financial support of the Active Citizens Fund Romania, programme funded by Iceland, Liechtenstein and Norway through the EEA grants 2014-2021. |
| 13 | When should the slogan be used? | The slogan can be included in the project presentation on the website, in social media, video materials, publications, posters, etc., insofar as it is relevant and according to the communication context, more details can be found on the Guide of Rules of information and communication. It should also be used in oral communication about the project, such as in presentations, speeches, events, communication with journalists, etc. |
| 14 | What is the correct mandatory formulation regarding the grant? | The Active Citizens Fund Romania programme is funded by Iceland, Liechtenstein, and Norway through the EEA Grants 2014-2021. The Guide of Rules of information and communication contains the correct mandatory formulations regarding the grant and disclaimer, therefore it is important to use only the texts provided in the Guide. |
| 15 | Where should the Active Citizens Fund (ACF) logo be positioned? | The ACF logo will always be positioned on the top left, alone, in the header. No other logo will be placed next to it, in the middle or on the top right, regardless of the communication material. |
| 16 | Where should the logos of the project promoter and its project partners be positioned? | In footer, under the mention "Project implemented by". All the details on the logo placement are available in the Guide of Rules of information and communication, Chapter 3. |
| 17 | What are the colors of the ACF logo? | The ACF logo has two colors – black and white. The black logo can only be used on a white background, while the white logo can only be used on a colored background (red, blue, green, including black background, etc.). The black logo will not be positioned on a colored material, but the white logo. On materials that have white background, the black logo will be positioned. More details can be found on page 36 in the Guide of Rules of information and communication. |
| 18 | Is it mandatory to include the boilerplate text at the end of the press releases? | Yes, the text must be included at the end of each press release, regardless the number of pages of the press release. In addition to boilerplate, the mandatory formulation regarding the financing and purpose of the project, will also be included in the text of the press release. More details can be found on page 29 in the Guide of Rules of information and communication. |
| 19 | Is it mandatory to add the ACF logo on the photos taken during the implementation of the project? | No, funding can be highlighted by using hashtags (in the case of social media) and mandatory formulation regarding the grant and disclaimer (in the case of other channels and communication materials). All the necessary information on mandatory formulation regarding the grant and disclaimer and when to be used are included in the Guide of Rules of information and communication. |
| 20 | Is it mandatory to use hashtags? | Yes, all posts on social media will contain the following hashtags: #haide #ActiveCitizensFund #Romania #activecitizens #EEANorwayGrants. |
| 21 | The photos taken during the implementation of the project must comply with certain conditions? | According to the Guide of Rules of information and communication, the project promoters and partners will send relevant photos and, if applicable, video recordings from the activities within the projects (during the implementation and at the intermediate / final reporting). They will comply with the following requirements:
More details can be found on page 7 from the Guide of Rules of information and communication. |
| 22 | Under what conditions is it mandatory to place a billboard? | Placement of a billboard on the site of each operation, during its implementation, which will be replaced within six months of completion of the project with a permanent, visible commemorative plaque of significant size, in the case of projects that meet cumulatively the following two conditions:
In case the costs for infrastructure or construction operations are below 50,000 euro, there is no obligation to put a billboard and a commemorative plaque. In cases of projects addressing sensitive issues such as centers for victims of domestic violence, victims of human trafficking etc., the obligation is to place a billboard inside the operation sites/buildings/centers. However, these are exceptional cases and should be discussed and approved by the Fund Operator. |
| 23 | Is there the possibility to download pictures from a database, which can be used in the communication of the project? | The EEA and Norway Grants provide a series of pictures that can be used in the project communication, but we encourage you to use your own pictures/materials. In order to have access to these photos, you must send an email to info-fmo@efta.intaddress, in which you must ask for a user account that will allow you to access and download the pictures from the media library on www.eeagrants.org.We recommend you pay attention to the copyright rules. |